I’m a CX Specialist with a passion for working with people to solve their problems and add some sparkle to their day-to-day interactions. Using operational experience and lean UX thinking, I keep the customer experience as a vital part of the business’s strategy.
With 12 years of customer-focused experience, I design solutions that prioritize user needs while balancing business goals. My background in Operations ensures these designs are both sustainable and practical. I adopt a lean approach, leveraging existing design systems to deliver flexible, user-ready products quickly, especially for new initiatives.
